General terms and conditions
- The range of terms and validity
1.1. The terms are valid between the person (hereinafter Customer) and the webpage http://spavarska.ee (hereinafter Värska Sanatorium online booking) owner Värska Sanatoorium AS for the legal relations while purchasing products and services via Värska Sanatorium online booking.
1.2. Purchasing services and products via Värska Sanatorium online booking there are legal acts of the Estonian Republic regulating the legal rights in addition to current terms and conditions.
1.3. The transactions made at the online booking must be made by a capable person at least 18 years of age. If the transaction is made by the person not according to the regulations, the person whose bank account or credit card is used will be responsible for the transaction.
1.4. Värska Sanatorium does not sell alcohol to guests under 18 years of age. The hotel maintains the right to ask for the provision of proof of age identification and decline the minor’s order. The advanced payment of minor’s additional orders including alcohol are returned in the amount of the drink to a person whose bank account or credit card was used for the payment only.
2.1. All prices are in Euros and include the taxes regulated by the Estonian Republic.
2.2. Observe carefully the selected price information. Prepayment is obligatory for some prices. If you cancel a price of a prepayment condition, then the hotel has the right not to return the prepaid amount.
2.3. If you have not paid in advance for a hotel room, you will be charged upon arrival in local currency. In the hotel, you can pay in cash and with the following cards – VISA, MasterCard, EuroCard, American Express & with cards of Estonian banks.
- Payments for accommodation with prepayment
3.1. The product selected by the customer from Värska Sanatorium online booking must be paid at least 20% of the total amount of the reservation or in the full amount. By making the payment, the customer will assure that he/she has fully read and accepted the terms and conditions provided by the service provider in the online booking engine.
3.2. The amount shown in online booking can be made through the internet bank. It is possible to pay in following banks:
Estonia: Swedbank, SEB, LHV, Luminor, Coop pank ja Citadele
Latvia: Swedbank, SEB, Citadele ja Luminor
Lithuania: Swedbank, SEB, Luminor, Šiauliu Bankas, Medicinos Bankas ja Citadele
Finland: Nordea ja OP Corporate Bank
Straight after completing the payment by bank transaction or card transaction, the customer must push the button “back to the vendor” in order to confirm the transaction.
- Booking and confirmation
4.1. When making a booking, you are required to state your name, country, address, phone and e-mail address. Your booking is only confirmed after you receive the hotel’s booking confirmation.
- Cancelling and changing the order and refund
5.1. Different cancellation policies and money refund terms vary depending on the accommodation and/or accommodation package rates, therefore, please always read the pricing information carefully. If you cancel a price of a prepayment condition, the hotel has the right not to refund the prepayment 20%.
5.2. Accommodation and/or accommodation package is valid from the start and end date of the accommodation and/or accommodation package. Accommodation and/or accommodation package is not valid after the expiry date and it will not be refunded or changed.
5.3. To modify your booking, please contact us on following contacts: phone +372 7993901 or e-mail firstname.lastname@example.org
6.1. All personal information provided while making a purchase in the online booking are confidential and are treated by the requirements of the law of personal information. Värska Sanatoorium AS does not give out personal information to third parties without the consent from the customer.
7. Duties owed by the hotel to its guests and general information
7.1. If, after the reception of your booking confirmation, it turns out that the hotel is unable to grant you the reserved room, the hotel has a duty to offer you, without a surcharge, a room of a better type or a room in a hotel of the same level.
7.2. Arrival and departure. Your room is at your disposal from 16.00 (3 p.m.) on the date of arrival until 12.00 (12 p.m.) on the date of departure. The room will be reserved until 20:00 on the day of arrival; notification of late arrival should be given in advance.
7.3. Smoking policy. Our hotel rooms are intended for non-smokers.
7.4. Pets are not permitted in the hotel.
7.5. Parking is free of charge.
8.1. All complaints regarding the purchase from the online booking between the customer and Värska Sanatorium will be resolved by negotiations. In case of no agreement, the customer has the right to turn to Consumer Protection. In case of complaints and questions not brought out in current terms and conditions the legal acts of Estonian Republic will be used.
Värska Sanatoorium AS
VAT nr: EE100000298
Address: Väike-Rõsna küla, 64034, Setomaa vald, Võru maakond
Name of the bank: Swedbank
IBAN code: EE092200001120155546
SWIFT code: HABAEE2X
Telephone: +372 799 3901
Web page: www.spavarska.ee